Booking terms
These terms explain how quote requests, payments, changes, cancellations and waiting times work when arranging a journey with White Transfers.
1. Quotes and bookings
Each journey is quoted individually based on the route, date, time, passenger numbers, luggage and service requirements. Sending a quote request does not create a booking or guarantee vehicle availability. We will provide the proposed service details and price. A booking is confirmed only after you accept the quote and the required payment has been made.
2. Payment methods
After you accept the quoted price, a payment through our secure payment link is mandatory to confirm the booking. You may choose to pay the full amount through the link, in which case no further payment is due to the driver. Alternatively, you may pay an agreed deposit through the link and settle the remaining balance directly with the driver at the end of the journey, in cash or by card. Paying the full amount or at least the agreed deposit through the secure link is required for every confirmed booking. Bank transfer is not available.
3. Cancellations and refunds
- Standard bookings: for services confirmed and paid more than 24 hours before pickup, a full refund is available when cancellation is received at least 24 hours before the scheduled pickup.
- Urgent bookings: for services confirmed and paid less than 24 hours before pickup, a full refund is available when cancellation is received at least 12 hours before the scheduled pickup.
- For cancellations received later than the applicable deadline, and for no-shows, the payment is non-refundable, subject to any mandatory rights under applicable law.
Refunds will be initiated to the original payment method within two business days. The time for funds to appear in the customer's account may depend on the payment provider or bank.
4. Changes to a booking
You may request a change to the pickup date, time, pickup address or passenger details up to one hour before the scheduled pickup. Date changes are permitted, including moving a journey scheduled for the same day to a later date, subject to availability. A date change is not automatically treated as a cancellation. We will confirm whether the requested change can be accommodated.
5. Waiting time — standard pickups
For pickups that are not airport-arrival pickups, the driver will wait for 30 minutes from the scheduled pickup time, followed by a 10-minute courtesy period. If the customer has not arrived after those 40 minutes, waiting is charged at €60 per additional full hour. Partial hours are charged as a full hour.
6. Waiting time — airport arrivals
This rule applies only when the driver is collecting passengers who are arriving by aircraft (passengers getting off a flight). The first hour is free, calculated from the flight's actual landing time. After that first hour, waiting is charged at €60 per additional full hour. A valid flight number must be supplied so the arrival can be monitored. This airport-arrival allowance does not apply to journeys travelling to an airport or to other types of pickup.
7. Flight and cruise information
For airport arrival pickups, customers must provide their flight number. For cruise-port journeys, customers should provide the ship name and terminal where known. Meeting points and access arrangements are confirmed with the service details.
8. Legal rights and review
Nothing in these terms is intended to exclude or restrict rights that cannot legally be excluded under applicable consumer law. The cancellation conditions above are subject to any mandatory statutory rights and exceptions that apply to the particular booking.
Operator review required: These terms reflect the commercial rules supplied by the operator but should be reviewed by a Spanish gestor or lawyer before publication, especially the application of consumer withdrawal rights, cancellation deadlines and the identity of the contracting transport provider.
9. Contact
For booking questions or changes, contact White Transfers via WhatsApp at +34 675 056 309.